Gaming is purely for entertainment. club 99 believes that knowing your limits and playing responsibly makes your gaming experience more enjoyable and sustainable. All our tools and support services are available free of charge.
Entertainment and responsibility — together, they make for a healthy gaming culture.
Responsible gaming isn't just about playing less — it's about playing mindfully, staying aware of your time, money, and mental state. club 99 believes that when a player knows their limits and respects them, gaming becomes a genuinely enjoyable and safe experience.
Online gaming is a great form of entertainment. But when it becomes an addiction or causes financial strain, it turns into a problem. club 99's responsible gaming policy was designed specifically to help you avoid that. We want you to stay in control at all times — not the other way around.
Responsible gaming means that win or lose, your daily life, family relationships, and financial stability stay intact. club 99 is here to help you maintain that balance.
Keep in Mind: Gaming is entertainment only. It should never be used as a way to recover lost money. Every bet is independent — previous outcomes have no effect on what comes next.
If two or more of your answers are "yes", please contact our support team. We're here to help.
We provide a range of effective tools to help keep your gaming experience safe and in control.
Set a daily, weekly, or monthly deposit limit. Once set, it takes effect immediately. To increase the limit, a 24-hour waiting period applies — protecting you from impulsive overspending in the heat of the moment.
Once your losses reach a set limit, your gaming session will automatically stop. This tool protects you from "chasing losses" — the harmful habit of continuing to play in an attempt to win back what you've lost.
Set a maximum duration for each gaming session. When the time is up, you'll receive a reminder and can choose to end the session. Staying aware of time is the first step toward responsible gaming.
Take a break from gaming for anywhere between 1 day and 6 weeks. During this period, you won't be able to make deposits or play any games. Your account reactivates automatically once the break period ends.
Take a complete break from gaming for anywhere between 6 months and 5 years. During this period, reactivating your account is not possible. For those dealing with serious issues, this is the most effective solution.
You'll receive periodic reminders showing how long you've been playing, how much you've spent, and your wins or losses. This information helps you make informed decisions.
If you notice any of these signs, seek help right away.
When gaming becomes an addiction, certain signs begin to appear. Recognising them early means you can act before things get worse. club 99 wants you to stay aware of these warning signs.
These signs are not a sign of weakness — they are treatable conditions. With the right support, full recovery is possible. club 99 is here for you.
An overview of how significantly common gaming-related issues can impact your life.
Problem gaming tends to affect your finances and family life first. If you notice issues in either area, don't wait — reach out for support.
Follow these tips to build responsible gaming habits.
The best way to enjoy gaming at club 99 is to follow a few simple guidelines. These will keep your gaming experience fun and help you avoid potential problems.
Every experienced player knows that gaming is most enjoyable when it's kept within healthy boundaries. Read through the Q&A below and apply these principles to your own habits.
Set aside a dedicated gaming budget — an amount you can afford to lose without it affecting your finances.
Decide in advance how long you'll play each day — and stick to it.
Set a winning target and stop when you reach it — don't let greed keep you going.
Club 99 strictly prohibits anyone under 18 from participating in gaming.
You must be 18 or older to create an account at club 99. Age is verified at registration and later confirmed through the KYC process with a valid ID.
If there are children or teenagers in your household, use parental control software on your devices. Never leave your account credentials within reach of a child.
Mandatory age and identity verification required for all registrations.
Account immediately suspended upon detection of an underage user.
A facility to report suspected gaming activity involving a child.
Identity is verified using your National ID.
You don't have to face it alone. club 99 and a range of organisations are ready to support you.
Our 24/7 support team is ready to help with any concern you have. Reach out via live chat or email — all assistance is completely confidential.
Gaming addiction is a treatable condition. Speak to a mental health professional. club 99 can connect you with specialist counselling services.
Asking for help from the people close to you is not a weakness. Family and friends are often the most powerful source of support when it comes to overcoming a problem.
Kaan Pete Roi
Bangladesh-based helpline for mental health support. Available 24 hours a day.
National Institute of Mental Health
Get expert consultation and treatment services from NIMH, Dhaka.
Club 99 Support
Support@club99.io — Reach out in confidence. We're here to help.
Enjoy safe and responsible gaming at club 99. Register today and make use of all our player protection tools.